Question 1

How do I control the Master Buds?

Accepted Answer

The Master Buds use touch-enabled controls on each earbud for play and pause, track changes, calls, ANC modes and voice assistant. You can fully remap these gestures in the Noise Audio app under Touch Gestures, assigning actions such as volume, music control, ANC toggling, spatial audio and voice assistance to suit how you use them.

Question 2

How is the calling quality on the Master Buds?

Accepted Answer

Master Buds comes with 6-mic ENC which effectively cuts out disturbances during calls, ensuring your voice is carried clearly. Call quality does depend on a good network and the amount of disturbances in the surroundings, so results are best in areas with a stable signal.

Question 3

Do the Master Buds announce the caller's name or number?

Accepted Answer

No, the Master Buds do not read out the caller's name or number on incoming calls. You will hear the ringtone through the earbuds and can answer, reject or end calls using the touch controls, but you will need to glance at your phone screen to see exactly who is calling before deciding to pick up.

Question 4

Are the Master Buds waterproof or sweat-resistant?

Accepted Answer

The Master Buds carry an IPX5 rating, so they resist sweat and splashes during workouts and light rain, but they are not waterproof and should not be submerged or worn while swimming. Wipe each earbud dry and let it air out fully before returning it to the case or charging, to protect the contacts.

Question 5

What noise cancellation do the Master Buds offer?

Accepted Answer

Yes. The Master Buds feature Adaptive Active Noise Cancellation of up to 49dB that automatically adjusts to your surroundings, plus a Transparency mode and Low/Medium/High ANC levels selectable in the app. During calls, 6-mic Environmental Noise Cancellation (ENC) suppresses background noise so your voice comes through clearly.

Question 6

What colour options do the Master Buds come in?

Accepted Answer

The Master Buds are offered in five finishes on the product page: Titanium, Espresso Bronze, Onyx, Silver and Copper Rose. All share the same features, sound tuning and battery performance, so the colour you pick is purely a matter of personal style and does not affect how the earbuds work.

Question 7

What is the battery life and charging time of the Master Buds?

Accepted Answer

The Master Buds deliver up to 44 hours of total playtime with the charging case, with real-world runtime depending on volume and ANC use. Fast charging tops the case and buds up in about 90 minutes, and a short charge gives you enough backup for a full listening session when you're pressed for time.

Question 8

How do I charge the Master Buds, and what if they aren't charging?

Accepted Answer

Charge the Master Buds by connecting the case to a PC, laptop or any standard USB adapter with the supplied cable, then place the buds inside. If they will not charge, clean the charging contacts, make sure the buds are seated correctly and try a different port; if the issue persists, register a complaint at gonoise.com/pages/register-your-complaint.

Question 9

How do I check the battery level of the Master Buds?

Accepted Answer

Open the Noise Audio app and the current battery level of both earbuds and the charging case is shown on the home screen. On iPhones and Android phones you can also see the connected earbuds' battery in the phone's Bluetooth panel or battery widget once they are paired, giving you a quick top-line reading without opening the app.

Question 10

What devices are the Master Buds compatible with?

Accepted Answer

The Master Buds work with virtually any Bluetooth device, including iPhones, Android smartphones, tablets, and laptops or computers that have Bluetooth. They connect over Bluetooth v5.3 for a stable, efficient link and remain backward compatible with devices on Bluetooth v4.0, so both newer and older hardware pair without any issue.

Question 11

Can the Master Buds connect to two devices at once?

Accepted Answer

Yes. The Master Buds support dual-device pairing, so they can stay connected to two devices simultaneously — for example your laptop and your phone. You can listen to music on one device and switch instantly to take a call on the other without having to disconnect and manually re-pair each time.

Question 12

What Bluetooth version and range do the Master Buds support?

Accepted Answer

The Master Buds run on Bluetooth v5.3 for a fast, power-efficient connection and stay backward compatible with Bluetooth v4.0 devices. They deliver a wireless range of up to 10 metres in open conditions; walls, furniture and other obstacles between the earbuds and your device will reduce the usable distance.

Question 13

Can I use Siri or Google Assistant with the Master Buds?

Accepted Answer

Yes. The Master Buds let you summon your phone's native voice assistant — Siri on iPhone or Google Assistant on Android — using a touch gesture you assign in the Noise Audio app. Once set, you can make calls, change tracks or ask questions hands-free while your phone stays in your pocket or bag.

Question 14

How do I contact Noise support about the Master Buds?

Accepted Answer

You can reach Noise support by phone at 022-68056280, Monday to Saturday between 9:30am and 5:30pm, or by email at help@nexxbase.com with your query and order details. You can also raise a support ticket at support.gonoise.com. The team will assist you in resolving your query as soon as possible.

Question 15

How do I turn the Master Buds on and off?

Accepted Answer

The Master Buds power on automatically when you open the charging case and remove the earbuds, and they power off and begin recharging when you place them back in the case and close the lid. There is no separate power button — simply taking them out or putting them away handles it, which also helps preserve battery between uses.

Question 16

How do I pair the Master Buds with my phone?

Accepted Answer

Keep the Master Buds and your phone close together. Open the charging case lid and press the case button until the light starts blinking, indicating pairing mode. On your phone, open the Bluetooth menu, then search for and select the buds (they appear as 'Noise Buds 1') to connect. After the first pairing they reconnect automatically to the last device whenever you open the case.

Question 17

Which app do the Master Buds use and where can I download it?

Accepted Answer

The Master Buds pair with the Noise Audio app, which unlocks ANC controls, EQ, gesture customisation, in-ear detection and firmware updates. It is free to download and available on both the Apple App Store for iPhones and the Google Play Store for Android devices, so you can set up and personalise your earbuds regardless of which phone you use.

Question 18

How do I connect the Master Buds to the Noise Audio app?

Accepted Answer

First pair the Master Buds to your phone via the Bluetooth menu. Then open the Noise Audio app and go to the device search page, where the buds appear (listed as 'Noise Buds 1'); tap Connect. It can take up to about 15 seconds to establish the link, after which you can access ANC, EQ and gesture settings.

Question 19

Can I control ANC through the app?

Accepted Answer

Yes, you can control ANC through the Noise Control feature in the app. Toggle between ANC and Transparency modes, or switch between Low, Medium and High ANC levels to match your environment — higher levels for noisy commutes, Transparency when you need to stay aware of your surroundings.

Question 20

Can I customise the equaliser on the Master Buds?

Accepted Answer

Yes, click the Equaliser feature in the Noise Audio app to fine-tune Bass, Mid and Treble levels. You can also select from four preset modes — Default, Jazz, Club and Rock — or build your own sound profile with the Custom option, letting you tailor the tuning to different genres and listening preferences.

Question 21

What can I customise and manage in the Noise Audio app?

Accepted Answer

In the app's Touch Gestures section you can remap volume, music controls, ANC toggling, spatial audio and voice assistance, and switch in-ear detection on or off. You can also install firmware updates for the Master Buds directly through the app. Note the Noise Audio app is developed exclusively for the Master Buds and does not manage other Noise products.

Question 22

What do I do if I misplace a Master Buds earbud?

Accepted Answer

Open the Noise Audio app, go to the settings section and tap Find My Earbuds. Choose the side you have lost and press play; the earbud will emit a sound that gradually gets louder to help you locate it. This works only while the missing earbud still has charge and is within Bluetooth range of your phone.

Question 23

What should I do if only one Master Buds earbud works, and how do I reset them?

Accepted Answer

If only one side plays, reset the earbuds: with both charged, remove 'Noise Buds 1' from your phone's Bluetooth paired list, place both buds in the case, keep the lid open and long-press the case button for 10 seconds, then pair again. A reset resolves most one-side and connection issues. If it persists, raise a support ticket at support.gonoise.com.

Question 24

Do the Master Buds have a warranty and how do I register it?

Accepted Answer

Yes. The Master Buds come with a 1-year manufacturer's warranty covering manufacturing defects, calculated from the date of delivery. To activate coverage, register your product at gonoise.com/pages/warranty-registration and keep your order details or invoice handy in case you need to raise a service request during the warranty period.