Question 1

How is the calling quality?

Accepted Answer

Master Buds Max comes with 5-mic ENC which effectively cuts out disturbances during calls, ensuring your voice is carried clearly. Call quality does depend on a good network and the amount of disturbances in the surroundings.

Question 2

Does it announce the caller's name or number on incoming calls?

Accepted Answer

No, it doesn’t announce the caller’s name or number.

Question 3

Is noise cancellation available?

Accepted Answer

Yes, there is active noise cancellation, as well as environmental noise cancellation available during calls

Question 4

What are the colour options?

Accepted Answer

Master Buds Max comes in 3 colour options – Onyx, Titanium and Silver.

Question 5

Are Master Buds Max compatible with iPhones?

Accepted Answer

Yes, they are compatible with iPhones.

Question 6

Are Master Buds Max compatible with Android smartphones?

Accepted Answer

Yes, the headphones are compatible with Android smartphones.

Question 7

Can Master Buds Max be connected to a laptop/computer?

Accepted Answer

Yes, they can be connected to the laptop/computer as long as it is equipped with BT connectivity.

Question 8

Can Master Buds Max be connected to more than one device at a time?

Accepted Answer

Yes, Master Buds Max supports dual device pairing.

Question 9

Do they support BT 4.0?

Accepted Answer

Master Buds Max is best suited with BT v5.4. However, they also support smartphones with BT v4.0.

Question 10

Can I use Siri/Google Assistant?

Accepted Answer

Yes, you can use Siri & Google Assistant.

Question 11

What is the battery backup?

Accepted Answer

The battery backup of the headphones is up to 60 hours with ANC off.

Question 12

How much time does it take to charge?

Accepted Answer

Master Buds Max take up to 60 minutes to fully charge.

Question 13

In case the headphones are not charging, what do I do?

Accepted Answer

If you are not able to charge your headphones, you can reach out to us at the following link - https://www.gonoise.com/pages/register-your-complaint

Question 14

How do I check the Master Buds Max battery level?

Accepted Answer

You can check the battery level of your Master Buds on the home screen of the Noise Audio App.

Question 15

Can I charge Master Buds Max with my PC/laptop?

Accepted Answer

Yes, you can charge the Master Buds Max with your PC/laptop.

Question 16

Does Master Buds Max have a fast-charging provision?

Accepted Answer

Yes, it has fast charging.

Question 17

How do I turn the Master Buds Max on and off?

Accepted Answer

Press and hold the power button for 2 seconds.The white LED will start blinking, indicating that the headphone is in pairing mode. To power off, press and hold the Power button for 5 seconds till the white LED turns off.

Question 18

How do I pair Master Buds with my smartphone?

Accepted Answer

After Powering On, the headphones automatically enter pairing mode and the white LED will start blinking. Search and select Master Buds Max from the list of available Bluetooth devices. Once the connection is successful, the light will turn off.Note: Your Master Buds Max will automatically connect to the last paired device as soon as it is powered on. Tapping the power button twice is another way to bring the device into pairing mode.

Question 19

What’s the name of the app?

Accepted Answer

The name of the app is Noise Audio.

Question 20

Is the Noise Audio App available on the App Store?

Accepted Answer

Yes, the Noise Audio App is available on the App Store.

Question 21

Is the Noise Audio App available on the Play Store?

Accepted Answer

Yes, the Noise Audio App is available on the Play Store.

Question 22

How do I pair my Master Buds Max to the app?

Accepted Answer

Before pairing with the app, make sure that your smartphone and Master Buds Max are connected together. Open the app and go to the Bluetooth device search page. Master Buds Max will appear on the screen. Click on the Connect option.Note: It might take up to 15 seconds to establish connection between the headphones and the app.

Question 23

Can I control ANC through the app?

Accepted Answer

Yes, you can control ANC through the Noise Control feature. Toggle between Off, ANC and Transparency modes.

Question 24

Is the app compatible with all Noise products?

Accepted Answer

No, the app has been developed exclusively for Master Series users.

Question 25

Can I update my headphones through the app?

Accepted Answer

Yes, you can update the Master Buds Max through the Noise Audio App.

Question 26

Can I customise Equaliser levels?

Accepted Answer

You can click the Equaliser feature on the app to choose between two EQ modes. Either go for the Default EQ mode (Sound by Bose) or choose Custom to customize it as per your preference.

Question 27

Is wear detection available?

Accepted Answer

Yes, you can toggle wear detection on or off on the app.

Question 28

What to do if I misplace my headphones?

Accepted Answer

Locate your lost headphones in seconds by tapping on the Find my Headphones section on the app. Doing this will trigger a sound that will lead you to your device. Just ensure that the device is not in use before you click on the button.

Question 29

Is there a warranty for this product?

Accepted Answer

Yes, there is a 1-year manufacturing warranty from the date of delivery of the product.

Question 30

Where do I register for the product warranty?

Accepted Answer

Please follow the link to register for the warranty. https://www.gonoise.com/pages/warranty-registration

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