Question 1

How do I control the Buds X2?

Accepted Answer

The Buds X2 use touch-enabled controls on each earbud. A combination of single, double and triple taps and touch-and-hold gestures lets you play or pause music, skip tracks, adjust volume, answer or end calls, switch the low-latency gaming mode and summon your phone's voice assistant, so you can operate them without reaching for your phone.

Question 2

How is the calling quality on the Buds X2?

Accepted Answer

Buds X2 come with Quad mic ENC which effectively cuts out disturbances, ensuring your voice is carried clearly. Call quality does depend on a good network and the amount of disturbances in the surroundings, so you'll get the best results in areas with a stable signal and fewer surrounding distractions.

Question 3

Do the Buds X2 announce the caller's name or number?

Accepted Answer

No, the Buds X2 do not read out the caller's name or number. Instead you will hear a tone alert through the earbuds when a call comes in, and you can answer or reject it using the touch controls. To see exactly who is calling, glance at your phone screen before picking up.

Question 4

Are the Buds X2 waterproof or sweat-resistant?

Accepted Answer

The Buds X2 carry an IPX5 rating, so they resist sweat and splashes during workouts and light rain, but they are not waterproof and should not be submerged or worn while swimming. Wipe each earbud dry and let it air out fully before returning it to the case or charging, to protect the contacts.

Question 5

What noise cancellation do the Buds X2 offer?

Accepted Answer

Yes. The Buds X2 feature Active Noise Cancellation of up to 32dB, which reduces ambient sound for more immersive music and calls. During calls, the Quad mic ENC system additionally suppresses background noise around you so the person on the other end hears your voice clearly.

Question 6

What colour options do the Buds X2 come in?

Accepted Answer

The Buds X2 come in four colours: Ebony Black, Tide Blue, Dune Beige and Pebble Grey, matching the on-page colour selector. All share the same rubberised finish, features, sound tuning and battery performance, so your choice is purely about the look you prefer.

Question 7

What is the battery life and charging time of the Buds X2?

Accepted Answer

The Buds X2 deliver up to 140 hours of total playtime with the charging case — among the longest in the Noise range — with real-world runtime depending on volume and ANC use. A full charge takes about 150 minutes, and with Instacharge a quick 10-minute top-up gives roughly 150 minutes of playback when you're in a hurry.

Question 8

How do I charge the Buds X2, and what if they aren't charging?

Accepted Answer

Charge the Buds X2 by connecting the case to a PC, laptop or any standard USB adapter with the supplied cable, then place the buds inside. If they will not charge, clean the charging contacts, make sure the buds are seated correctly and try a different port; if the issue persists, register a complaint at gonoise.com/pages/register-your-complaint.

Question 9

How do I check the battery level of the Buds X2?

Accepted Answer

Once the Buds X2 are paired, you can check their battery level on your smartphone: open the notification bar and look at the Bluetooth icon, where the connected earbuds' battery percentage is shown beneath it. Android phones and iPhones both display this, and iPhones can also show it in the battery widget.

Question 10

What devices are the Buds X2 compatible with?

Accepted Answer

The Buds X2 work with virtually any Bluetooth device, including iPhones, Android smartphones, tablets, and laptops or computers that have Bluetooth. They connect over Bluetooth v5.3 for a stable, efficient link and remain backward compatible with devices on Bluetooth v4.0, so both newer and older hardware pair without any issue.

Question 11

Can the Buds X2 connect to two devices at once?

Accepted Answer

Yes. The Buds X2 support dual-device pairing, so they can stay connected to two devices simultaneously — for example your laptop and your phone. You can listen to music on one device and switch instantly to take a call on the other without having to disconnect and manually re-pair each time.

Question 12

What Bluetooth version and range do the Buds X2 support?

Accepted Answer

The Buds X2 run on Bluetooth v5.3 with HyperSync for a fast, power-efficient connection, and stay backward compatible with Bluetooth v4.0 devices. They deliver a wireless range of up to 10 metres in open conditions; walls, furniture and other obstacles between the earbuds and your device will reduce the usable distance.

Question 13

Can I use Siri or Google Assistant with the Buds X2?

Accepted Answer

Yes. The Buds X2 let you summon your phone's native voice assistant — Siri on iPhone or Google Assistant on Android — using the assigned touch gesture. Once triggered, you can make calls, change tracks or ask questions hands-free while your phone stays in your pocket or bag.

Question 14

How do I turn the Buds X2 on and off?

Accepted Answer

The Buds X2 power on automatically when you open the charging case and remove the earbuds, and they power off and begin recharging when you place them back in the case and close the lid. There is no separate power button — simply taking them out or putting them away handles it, which also helps preserve battery between uses.

Question 15

How do I pair the Buds X2 with my phone?

Accepted Answer

Keep the Buds X2 and your phone close together. Open the charging case and take out the earbuds, which enter pairing mode automatically the first time. On your phone, open the Bluetooth menu, then search for and select 'Buds X2' to connect. After the first pairing they reconnect automatically to the last device whenever you take them out of the case.

Question 16

What should I do if only one Buds X2 earbud works, and how do I reset them?

Accepted Answer

If only one side plays, reset the earbuds: with both charged, remove 'Buds X2' from your phone's Bluetooth paired list, take both buds out of the case and long-press both for 10 seconds until the red and white LEDs blink, then place them back in the case and pair again. If the fault persists, raise a support ticket at support.gonoise.com.

Question 17

Do the Buds X2 have a warranty and how do I register it?

Accepted Answer

Yes. The Buds X2 come with a 1-year manufacturer's warranty covering manufacturing defects, calculated from the date of delivery. To activate your coverage, register the product at gonoise.com/pages/warranty-registration and keep your order details or invoice handy in case you need to raise a service request during the warranty period.