Question 1

ABOUT THE PRODUCT

Accepted Answer

Can I use Buds VS102 Neo as a single earbud while listening to music?Yes, you can. Place one earbud inside the case and use the other one.Do Buds VS102 Neo have a touch feature to change tracks?Yes, you can change tracks by tapping the earbuds. Triple tap the left earbud to go to the previous track. Triple tap the right earbud to go to the next track.How is the calling?Buds VS102 Neo is equipped with quad mic and Environmental Noise Cancellation that ensures a good call quality experience.During calls is the audio available in both ears?Yes, Buds VS102 Neo  supports stereo mode during calls and music as well.Does it announce the caller name or number on incoming calls?No. It doesn’t. It’ll rather give you a calling ringtone prompt to notify you of an incoming call.What is the exact use of that case?The case works as a charging and holding case for Buds VS102 Neo on the go.Do Buds VS102 Neo have a fast pairing option?Buds VS102 Neo comes with Hyper Sync™ technology that allows them to pair with any device automatically on opening the charging case.Note: Buds VS102 Neo will automatically connect to the last paired devices.Does it have noise cancellation?It features Environmental Noise Cancellation that's further supported by the quad mic system to give you exceptional calling experience.Are Buds VS102 Neo earbuds waterproof?Buds VS102 Neo earbuds are IPX5 water-resistant. However, the buds need to be completely dried before placing them back in the case to maintain their long life.What are the colour options?Buds VS102 Neo are available in 5 colours –Carbon black, Olive green, Ice blue, Pearl pink and Soft lilac.

Question 2

COMPATIBILITY

Accepted Answer

Are Buds VS102 Neo compatible with iPhones?Yes, they are compatible with iPhones.Are Buds VS102 Neo compatible with Android smartphones?Yes, they are compatible with Android smartphones.Can Buds VS102 Neo be connected to a laptop/computer?Yes, Buds VS102 Neo can be connected to the laptop/computer as long as the latter is equipped with BT connectivity provision.Do they support BT 4.2?Buds VS102 Neo are best suited with BT v5.3. However, they also support smartphones with BT v4.2 as well.What is the BT range from the phone?The BT range is 10 metres without any obstacle.Can I use Siri/Google Assistant?Yes, you can use Siri & Google Assistant.

Question 3

BATTERY & CHARGING

Accepted Answer

What is the battery backup?The battery backup of the earbuds is up to xx hours on a single charge and backed with the charging case. How much time does it take to charge Buds VS102 Neo?The Buds VS102 Neo takes up to xx minutes while the case takes up to xx minutes to charge.Can Buds VS102 Neo be charged without putting them into the charging case?No, they cannot be charged without the charging case.What to do in case the charging case is not charging?You can reach out to us on the following link (https://www.gonoise.com/pages/register-your-complaint)How do I check the Buds VS102 Neo battery level?You can check the battery level of the Buds VS102 Neo earbuds on your smartphone. Go to the notification bar and look at the BT icon. The battery level is mentioned under it.You can also check the battery level/charging status of the charging case on the case.Solid red LED on the charging case indicates charging while no LED indicates fully charged.Can I charge Buds VS102 Neo with my PC/laptop?Yes, you can charge the earbuds with your PC/laptop. Though it is advisable to use the charging cable provided with the device.

Question 4

GETTING STARTED

Accepted Answer

How to turn Buds VS102 Neo on and off?The earbuds will turn on automatically when you open the charging case and turn off, placing them inside the charging case and closing the lid.How to pair Buds VS102 Neo with your smartphone?Before starting, make sure that the earbuds are charged. Open the charging case. Turn on the BT on your device and open the BT menu. Now select Add device and from the list of devices, select Noise Buds VS102 Neo. Your Noise Buds VS102 Neo earbuds are now paired and ready to use. Note: Buds VS102 Neo will automatically connect to the last paired device as soon as you open the case.

Question 5

TROUBLESHOOTING

Accepted Answer

Only one bud is working, what do I do?Check if the non-working earbud is charged and connected to your device. Try to reset the earbuds and connect them, if they still don’t work, please raise a support ticket at support.gonoise.in.How to reset Buds VS102 Neo?Before resetting, ensure that the earbuds and the case are charged fully. On your paired devices, remove/delete Noise Buds VS102 Neo from the list of paired devices in the BT menu. Open the charging case. Take out the earbuds. Tap either earbud 6 times. The LED will blink 3 times with a reset voice prompt indicating that the earbuds have been reset. Place the earbuds inside the charging case and repeat the pairing process.Is a single earbud available if one of them goes missing?No, single earbuds are not available.

Question 6

WARRANTY REGISTRATION

Accepted Answer

Is there a warranty for this product?Yes, there is a 1-year manufacturing warranty from the date of delivery of the product.Where do I register for the product warranty?Please follow the link to register for the warranty, https://www.gonoise.com/pages/warranty-registration.

Noise Buds VS102 Neo with 40 Hrs Playtime, Environmental Noise Cancellation, Quad Mic Bluetooth Headset

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