Question 1

How do I control the Air Clips?

Accepted Answer

The control functions on the Air Clips are touch-enabled.

Question 2

How is the calling quality?

Accepted Answer

The call quality depends on a good network and disturbances in the surroundings.

Question 3

Does it announce the caller's name or number on incoming calls?

Accepted Answer

No, it doesn’t. You will get notifications for incoming calls through tone alerts on your Air Clips.

Question 4

Is Air Clips waterproof?

Accepted Answer

Air Clips come with an IPX5 rating which means that it’s water-resistant. However, it needs to be completely dried before the next use.

Question 5

Is noise cancellation available?

Accepted Answer

Yes, environmental noise cancellation is available during calls.

Question 6

What are the colour options?

Accepted Answer

Air Clips come in three colour options: Pearl Black, Pearl White and Pearl Purple.

Question 7

Is Air Clips compatible with iPhones?

Accepted Answer

Yes, it’s compatible with iPhones.

Question 8

Is Air Clips compatible with Android smartphones?

Accepted Answer

Yes, it’s compatible with Android smartphones.

Question 9

Can Air Clips be connected to a laptop/computer?

Accepted Answer

Yes, it can be connected to the laptop/computer as long as it is equipped with BT connectivity.

Question 10

Can Air Clips be connected to more than one device at a time?

Accepted Answer

Yes, it supports dual-device pairing.

Question 11

Does it support BT 4.0?

Accepted Answer

Air Clips is best suited with BT v5.4. However, it also supports smartphones with BT v4.0.

Question 12

What is the BT range of the phone?

Accepted Answer

The BT range is 10 meters without any obstacles.

Question 13

Can I use Siri/Google Assistant?

Accepted Answer

Yes, you can use Siri & Google Assistant.

Question 14

What is the battery backup?

Accepted Answer

The battery backup of the Air Clips is up to 45 hours with the case.

Question 15

How much time does it take to charge?

Accepted Answer

It takes 60 minutes to charge the Air Clips and 120 minutes to charge the case.

Question 16

In case the Air Clips is not charging, what do I do?

Accepted Answer

If you are not able to charge your Air Clips, you can reach out to us at the following link - https://www.gonoise.com/pages/register-your-complaint

Question 17

How do I check the Air Clips battery level?

Accepted Answer

You can check the battery level of Air Clips on your smartphone. Go to the notification bar and look at the BT icon. The battery level is mentioned under it.

Question 18

Can I charge Air Clips with my PC/laptop?

Accepted Answer

Yes, you can charge Air Clips with your PC/laptop.

Question 19

Does Air Clips have a fast-charging provision?

Accepted Answer

Yes, it has fast charging.

Question 20

How do I turn the Air Clips on and off?

Accepted Answer

The Air Clips will automatically turn on when you open the charging case and take them out and will automatically turn off once placed inside the charging case with the lid closed.

Question 21

How do I pair Air Clips with my smartphone?

Accepted Answer

Before pairing, make sure that your Air Clips and the mobile device are next to each other. Open the charging case and take out the Air Clips from the charging case. Go to the Bluetooth menu on your phone. Search and select Noise Air Clips. Your Air Clips is now ready to use.Note: The Air Clips will automatically connect to the last paired devices.

Question 22

Only one side is working, what do I do?

Accepted Answer

Please raise a support ticket at support.gonoise.com.

Question 23

How do I reset Noise Air Clips?

Accepted Answer

To reset your Air Clips make sure it’s fully charged. From your Bluetooth settings, delete/remove Noise Air Clips from the list of paired devices. Then take out the Air Clips from the charging case and long-press both Air Clips for 7 seconds, red and white LED lights will blink. Place the Air Clips inside the charging case and repeat the pairing process.

Question 24

Is there a warranty for this product?

Accepted Answer

Yes, there is a 1-year manufacturing warranty from the date of delivery of the product.

Question 25

Where do I register for the product warranty?

Accepted Answer

Please follow the link to register for the warranty. https://www.gonoise.com/pages/warranty-registration

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