FAQ – Gonoise
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How do I make my payment?

You have multiple options to make your payment i.e. internet banking, cash on delivery and we accept all types of credit and debit cards. You can also pay through PayPal and PayU .

Are there any hidden charges(any tax) when I make a payment?

No, there are no hidden charges. Once the payment is made it is full and final. Also there are shipping charges on orders less than 499 which gets included in your final payment.

What is Cash on Delivery?

If you are not comfortable making a prepaid order then you can opt for Cash on Delivery option i.e. you have to make your payment in cash during the time of your item’s delivery. The payment should be strictly in cash. The maximum amount that is acceptable in cash on delivery method is Rs 5000. Payment only in Indian Currency is accepted.

Which credit/debit cards are accepted?

We accept all kinds of credit/debit card. After entering your details you will be redirected to your bank’s secure page for entering your secure password provided by your bank.

What is a Secure password?

The secure passwords are generated by you and it is known only to you. It has been done in order to ensure an additional security when you make an online payment.

Can I use internet banking method to make my payment?

Yes, off course you can use it. It safely enables you to directly transfer your funds from your bank account. There is no risk involved, we ensure to make it a secure payment method.


What should I do to return or replace an order?

If you want to return or replace an item then e-mail us at support@nexxbase.com or get in touch with us on this number 88-82-124-124.

If I want to return or replace an item, what should I check for?

1.Items can be returned or replaced, however if an item is damaged or different from the condition when delivered then there will be no replacement or refund.
2.In case of size fitting issue or wrong shipment delivered, customer care representative should be notified within 15 days of the purchase.
3.If the item has been delivered successfully but the buyer no longer wants it, then the item price will be refunded but not the shipping charges.

What should I do when I did not receive my order??

If the buyer doesn’t receive the order then he/she can either refund the order or speak to our Customer Support on 88-82-124-124.

What is the time limit for refund?

1.Refund will be processed through same online mode within 7 working days.
2.gonoise.com reserves the right to do a thorough quality check of the product to ensure its resalable status before issuing a refund or Store credit.

What is the procedure after replacement has been placed?

1.If a replacement has been requested then we’ll send you an email explaining the complete process and providing the other details. In most of the areas, the replacement will be done at the time of pick-up, but in some areas it will be initiated after we receive the original item from you. If you don’t get the replacement then contact our customer care team, they will willingly help you.
2.In case you have changed your mind to retain the item, then cancel the replacement request. If the item has already been dispatched then you can reject the replacement order.

When are returns not acceptable?

1.It becomes difficult to initiate a return after a given timeframe.
2.We do not accept when the item is damaged or broken. Items should not be installed or used.
3.All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.


How do I cancel my order?

You can cancel your order through an e-mail or contact us on this number 88-82-124-124, before the item has been dispatched. Also if the item has not been delivered, you may cancel the order. Your refund process will be initiated after we receive the original product from the courier.

How long will it take to complete the Cancellation Request?

It would take 1-2 working days to cancel the order and you will be notified by a call or an e-mail regarding the cancellation. If the item has already been dispatched then it would take around 7 working days for the cancellation and refund process to complete.


  • You will receive timely e-mails from gonoise.com where you can give reviews of a product.
What you can include in a product review?

You can share your personal experience of how you have used this product or how it is benefitting you. You can also mention what do like about the product-its color, quality, shape, design or any other feature. One can also mention what can be done to make any product better or what other things can be done for a better user experience.
Note: Giving suggestions to improve a product does not include use of unethical language or writing something bad about a product. It’s only a kind gesture to let us know what a customer want apart from what we provide.
Product reviews are done so that other customers may know the pros and cons of a product so one should be informative. Apart from this it helps us to serve you better.

What’s not allowed?

Irrelevant reviews- reviews consisting of random characters, random words, repeated words or review on a different product; service feedback, any type of payment related query; pricing related comments, personal information, promotional comments, Copyrighted comments, reviews by authors, artists, publishers, manufacturers without disclosure, unethical language, use of other language apart from English, asking for votes; pornography content.
Comments that would be inappropriate would be deleted without any prior notice.


What are the delivery charges?

The shipping charges for orders placed at Rs.1499 or above are free while orders placed less than Rs.1499 includes shipping charges Rs.50 per item. The shipping charges on your order will be informed before your order is being placed at Gonoise.com. If you are placing your order through our call centre, the order taker will mention the shipping charges. If it's via web or mobile, the shipping charge would reflect on the shopping cart / payment page.

Why does the delivery date does not match with the delivery timeline?

We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However in some cases, it may take longer, up to 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand. Also, order is processed on all weekdays including Saturdays except for Sundays and major holidays. ALL ORDERS RECEIVED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.

What is the estimated delivery time?

Orders may take up to 1-2 full business days to be processed, picked and packed before it is shipped. PLEASE ALLOW 7 TO 10 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE. Orders placed during a sale may take a little more time to process in our warehouse due to high volume. We will try our best to get your goodies to you as soon as possible.

Why does the estimated delivery time vary for different items?

Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner's time-to-deliver in your location.

What are you supposed to do if you haven’t received the invoice?

All items will be shipped with an invoice of the seller. In case, inadvertently, the same is not received, you may log on to Submit Ticket, or write an e-mail to support@nexxbase.com mentioning your order reference number.

How to track your order?

A shipping confirmation with your tracking id will be sent to you after the product has been dispatched. You can use that tracking id to track your order by going on our website and clicking on “track your order’. This will tell you the approximate delivery time of your order that you have placed.

What are the payment methods?

The payment options that are available are cash on delivery and prepaid service. Please see that we don’t accept COD services for all pin codes. So for them we have made an option of prepaid services. To check whether your pin code is valid or invalid, while placing order on our website (after adding your product to cart) below there is an option 'Check Cash On Delivery Availability' where you can enter your pin code and confirm whether it is valid or not.

What if the item is damaged or you want a refund/ replacement?

If an item arrives visibly damaged or you are not satisfied with the product, please contact Go Noise Customer Service immediately-88-82-124-124.
You can also email to support@nexxbase.com with your order id and images of the product. Replacement or refund will be done immediately.

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